| A proposed model for card fraud detection based on Catboost and deep neural network N Nguyen, T Duong, T Chau, VH Nguyen, T Trinh, D Tran, T Ho IEEE Access 10, 96852-96861, 2022 | 23 | 2022 |
| Sentiment Analysis of Customer Feedbacks in Online Food Ordering Services B Nguyen, VH Nguyen, T Ho Business Systems Research: International journal of the Society for …, 2021 | 21 | 2021 |
| Customer Churn Prediction in the Banking Sector Using Machine Learning-Based Classification Models HD Tran, N Le, N Van-Ho Interdisciplinary Journal of Information, Knowledge, and Management 18, 87-105, 2023 | 14 | 2023 |
| Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score VH Nguyen, T Ho Journal of Hospitality and Tourism Technology 14 (2), 258-277, 2023 | 9 | 2023 |
| Analyzing Customer Experience in Hotel Services Using Topic Modeling VH Nguyen, T Ho Journal of Information Processing Systems 17 (3), 586-598, 2021 | 7 | 2021 |
| A text-based model for opinion mining and sentiment analysis from online customer reviews in food industry NĐL Bằng, NV Hồ, HT Thành TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH-KINH TẾ VÀ QUẢN TRỊ KINH …, 2021 | 6* | 2021 |
| Machine learning-based model for customer emotion detection in hotel booking services N Nguyen, TH Nguyen, YN Nguyen, D Doan, M Nguyen, VH Nguyen Journal of Hospitality and Tourism Insights, 2023 | 2 | 2023 |
| A New Model for Collecting, Storing, and Analyzing Big Data on Customer Feedback in the Tourism Industry T Ho, VH Nguyen, T Le, HS Le, TD Nguyen, T Mai, A Tran, HP Truong Interdisciplinary Journal of Information, Knowledge, and Management 18, 225-249, 2023 | 2 | 2023 |
| A Model of Discovering Customer Insights in Tourism Sector Approach to Vietnamese Reviews Analytics T Le, VH Nguyen, T Ho 2022 9th NAFOSTED Conference on Information and Computer Science (NICS), 205-210, 2022 | 2 | 2022 |
| Topic modeling for analyzing online reviews in hotel sector NV Ho, HT Thanh VNUHCM Journal of Economics, Business and Law 4 (4), 1081-1092, 2020 | 1* | 2020 |
| How to deeply understand the voice of the customer? A proposal for a synthesis of techniques for analyzing online reviews in the hospitality industry T Le, T Ho, VH Nguyen, HS Le Journal of Hospitality and Tourism Insights, 2024 | | 2024 |
| Tích hợp mô hình dự báo vào giải pháp kinh doanh thông minh: Nghiên cứu trên tập dữ liệu bán lẻ NP Đạt, NV Hồ, LB Thiền, TTH Trang, LTH Anh Tạp chí nghiên cứu Kinh tế và Kinh doanh Châu Á 34 (5), 81-99, 2023 | | 2023 |
| Analysis of online user sentiment and behavior in the tourism sector in Vietnam based on reviews and comments TT Hồ, HV Nguyễn, SH Lê, HK Lê Thị, PQ Nguyễn, TB Lê Science & Technology Development Journal: Economics-Law & Management 7 (1 …, 2023 | | 2023 |
| The method for a deeper understanding of user experience using customer rating analytics: A study in tourism sector TB Lê, HV Nguyễn, TT Ho, TT Huỳnh, CTT Mai VNUHCM Journal of Economics, Business and Law 6 (4), 3932-3942, 2022 | | 2022 |
| Customer Analytics Using Sentiment Analysis and Net Promoter Score T Ho, VH Nguyen Encyclopedia of Data Science and Machine Learning, 1076-1091, 2022 | | 2022 |
| Applying machine learning for hand posture recognition from a series of depth images PM Lộc, NV Hồ Science & Technology Development Journal: Economics-Law & Management 6 (2 …, 2022 | | 2022 |
| Applying CatBoost model for detecting fraud credit card DM Trúc, ND Nghĩa, CTB Trâm, NV Hồ, HT Thành The 2021 National Conference Information Systems in Business and Management …, 2021 | | 2021 |
| Customer segmentation analysis and customer lifetime value prediction using Pareto/NBD and Gamma-Gamma model KG Tran, VH Nguyen, T Ho The 4th International Conference on Business (ICB) 2021 - Digital …, 2021 | | 2021 |
Thanh HoAssociate Professor of Management Information SystemVerified email at uel.edu.vn
